vcity99 Terms and Conditions

1 Acceptance of Terms and Conditions

By accessing, registering or using any part of the vcity99 website (vcity99.one), you acknowledge that you have read, understood and agreed to be bound by all the terms and conditions contained in this document, together with the Privacy Policy and any additional guidelines published by vcity99 from time to time.

If you do not agree with any part of these terms, you are required to stop using our website and services immediately. Continued use following any update to the amended terms is considered acceptance of those changes.

2 Eligibility and Account Registration

vcity99 services are only available to individuals who meet the following conditions:

• Aged 21 years or above at the date of registration
• Has full legal capacity to enter into a binding agreement
• Is not a citizen or permanent resident of a jurisdiction that restricts or prohibits online gambling activities
• Has not previously had an account closed or been banned from using vcity99 services

During registration, you are required to provide truthful, complete and current information. Each player is only permitted to register one account. Opening multiple accounts is strictly prohibited and may result in the closure of all such accounts and forfeiture of any existing balance.

vcity99 reserves the right to request identity verification documents at any time as part of the Know Your Customer (KYC) procedure. This process ensures the safety of all members and maintains the integrity of the platform.

3 Account Security and Password

You are fully responsible for the confidentiality of your account login information, including your username and password. All activity that occurs under your account is considered your own action, unless you have promptly reported unauthorised access to vcity99.

Security steps every member should take:

• Use a strong password that is different from passwords used on other websites
• Do not share your login information with anyone
• Log out of your account after each session, especially on shared devices
• Contact customer support immediately if you suspect your account has been accessed without authorisation

vcity99 will not be held responsible for any loss or damage arising from your failure to keep your account information secure.

4 Deposits, Withdrawals and Financial Transactions

All financial transactions at vcity99 are handled transparently and efficiently. The following are the terms relating to your financial dealings:

Deposit: The minimum deposit amount is RM50 per transaction, regardless of the payment method chosen. Supported deposit methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies (USDT, BTC, ETH).

Withdrawal: The minimum withdrawal amount is RM50. Withdrawal processing is typically completed within 1 hour once the request has been approved. vcity99 reserves the right to request additional verification before approving any withdrawal.

Payment Verification: All transactions must use a payment method registered in your own name. The use of third-party accounts for deposits or withdrawals is prohibited.

5 Bonuses, Promotions and Wagering Requirements

vcity99 offers various bonuses and promotions for new and existing members. All bonuses are subject to the specific terms and conditions stated alongside each offer. Wagering requirements must be fully met before any bonus funds can be withdrawn.

Welcome Bonus: New members are eligible to receive a welcome bonus of 200% of the first deposit amount, up to a maximum of RM300. The wagering requirement is set at 15 times the bonus amount received.

Verified calculation examples:

• Deposit RM100 → Bonus RM200 → Balance RM300 → Wagering requirement: RM200 × 15 = RM3,000
• Deposit RM400 → Bonus RM300 (maximum cap) → Balance RM700 → Wagering requirement: RM300 × 15 = RM4,500

VIP Programme: Active members are eligible to join the vcity99 VIP programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier provides different weekly cashback benefits, and progression between tiers depends on your level of betting activity.

6 Member Conduct and Prohibitions

vcity99 members are required to conduct themselves in an orderly and responsible manner while using our platform. The following actions are strictly prohibited:

• Use of bots, automation software or technical methods to gain an unfair advantage
• Collusion between players or attempts to manipulate game outcomes
• Use of illegally obtained funds for deposit or betting purposes
• Opening of multiple accounts by the same individual
• Misuse of the bonus or promotion system in ways not intended
• Use of abusive, threatening or bullying language in live chat sessions

vcity99 reserves the right to investigate any activity suspected of breaching these terms. If a breach is confirmed, vcity99 reserves the right to suspend or close the account in question, confiscate any existing balance, and report to the relevant authorities if necessary.

7 Responsible Gambling

vcity99 takes our social responsibility seriously. We believe that gambling should remain a form of entertainment and not a primary source of income. If you feel that your gambling activity is starting to affect your daily life, we encourage you to seek help.

As part of our commitment, vcity99 provides the following responsible gambling tools for our members:

• Personal deposit limits that members can set themselves
• Session time limits to restrict daily play duration
• Temporary or permanent self-exclusion options
• Access to external help and counselling resources

Use of vcity99 services is only permitted for individuals aged 21 and above. We do not allow, under any circumstances, participation by children or minors in any game or bet on this platform.

8 Liability Limits and Disclaimer

vcity99 provides its platform "as is" without any express or implied warranty regarding availability, accuracy, or fitness for a particular purpose. We make every effort to keep the service available at all times, but technical disruptions or scheduled maintenance may occur.

vcity99 will not be held responsible for:

• Financial losses arising from betting outcomes, regardless of circumstances
• Service disruptions caused by circumstances beyond our control (force majeure)
• Any indirect, consequential, or punitive damages arising from use of the platform
• Actions by third parties including payment providers or game developers

Each member acknowledges that gambling carries financial risk and that they participate at their own choice and personal responsibility.

9 Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of the international licensing jurisdiction under which vcity99 operates. Any dispute arising from the use of this platform shall first be resolved through voluntary negotiation between both parties.

If direct negotiation is unsuccessful, the claiming party may refer the dispute to the dispute resolution mechanism established by vcity99's regulatory body. The decision of that body is final and binding on both parties.

For any enquiries or complaints relating to these terms and conditions, please contact our customer support team, which operates 24/7:

• Live Chat — available 24 hours a day, in Malay and English
• Email: [email protected]

10 Amendments to Terms and Continued Use

vcity99 reserves the right to update or amend these terms and conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on this website.

We encourage all members to review this page regularly. Continued use of vcity99 services after any amendment is published will be considered full acceptance of the amended terms.

If you do not agree with any amendment to these terms, you have the right to close your account and stop using vcity99 services. Please contact our customer support team for assistance with account closure.