vcity99 FAQ for Malaysian Players

vcity99 accepts the Malaysian identity card (MyKad) as the primary verification document. Make sure your identity card is still valid and the image is not blurry when uploading. In certain situations, a Malaysian passport may also be accepted. Submitted documents must clearly show your full name, identification number and date of birth.

All documents submitted for the KYC process are encrypted using SSL encryption technology and stored on protected servers. vcity99 uses this information solely for identity verification purposes and will not share your data with third parties without your consent, in line with our Privacy Policy.

Account verification is usually required when you make your first withdrawal, or when your total transaction amount reaches a certain threshold. The vcity99 team may also request additional verification if there is unusual activity on your account, to ensure your account remains fully secure.

The KYC process is an international licensing requirement that all online gambling platforms, including vcity99, must comply with. It verifies that players are aged 21 and above, prevents fraud, and protects your account from unauthorised use. It also ensures every withdrawal is processed securely to the rightful account owner.

Normally, verification only needs to be done once. Once your account is verified, you can make deposits and withdrawals without having to resubmit documents. However, if you change your phone number, email or payment method, the vcity99 team may require re-verification to ensure your account information is up to date.

If your internet connection drops while playing at vcity99, the game will resume from the last point when you reconnect. For slot games, the system automatically saves the round status. For live casino, some games may end if the connection is not restored within the set time — the result is still recorded based on the situation at that moment.

Yes, you can save the vcity99 site as a shortcut on your phone's home screen. For Android users, open the site in Chrome and select Add to Home Screen from the menu. For iPhone users, open the site in Safari and tap the Share icon, then select Add to Home Screen. This gives you quick access without having to type the URL each time.

Yes, almost all games on vcity99 — including PG Soft, Pragmatic Play and JILI slots, live casino, sports betting, fish shooting and 4D lottery — can be accessed through a mobile browser. The vcity99 website uses a responsive design that automatically adjusts the display to fit your phone's screen size for a comfortable playing experience.

vcity99 can be accessed on any device running a modern browser, including Android smartphones and tablets as well as iPhone and iPad on iOS. Recommended browsers are the latest versions of Google Chrome, Mozilla Firefox and Safari. Keep your browser updated for best performance and full support of game features.

For slot games and 4D lottery, a basic 4G connection is sufficient. For live casino and fish shooting games that require real-time video streaming, a stable 4G connection or Wi-Fi is recommended. vcity99 optimises data usage so games run smoothly even on a moderate connection, though a higher speed will provide a better experience.

The vcity99 VIP programme has 5 tiers, each with its own weekly cashback:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

The higher your VIP tier, the more cashback you receive each week.

Your VIP tier at vcity99 increases automatically based on your gaming activity over time. The more frequently you play and the higher your betting volume, the sooner you qualify to upgrade to the next tier. There is no manual application process — the system updates your VIP status periodically and you will be notified when you qualify for a tier upgrade.

The vcity99 weekly VIP cashback is calculated based on your betting activity over the past 7 days and credited periodically according to a set schedule. The cashback amount depends on your current VIP tier — for example, Diamond members receive up to 0.8% of their total weekly betting amount. No application is required; cashback is deposited directly into your account balance.

In addition to weekly cashback, vcity99 VIP members at higher tiers enjoy priority service from the support team, early access to selected promotions, higher withdrawal limits and faster processing times. Platinum and Diamond tier members are also eligible for a personal account management service for their betting needs.

VIP tiers at vcity99 are maintained based on ongoing gaming activity. If you are inactive for an extended period, your VIP tier may be reviewed by the system. We encourage players to keep playing consistently to maintain and improve their VIP status. Contact our 24/7 support if you have specific questions about your current VIP status.

The minimum withdrawal amount at vcity99 is RM50 per transaction, regardless of the payment method chosen. This applies to all channels — Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrencies such as USDT, BTC and ETH. Make sure your account balance is sufficient before submitting a withdrawal request.

Withdrawals at vcity99 are processed within 1 hour for all available payment methods. This includes Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency. The time is counted from the moment your request is confirmed by the vcity99 finance team until the funds arrive in your account.

Yes, winnings from bonus funds can be withdrawn — but the wagering requirements must be met first. For the 200% welcome bonus, the wagering requirement is 15 times the bonus amount. For example, if you receive a bonus of RM200, you need to place total bets of RM3,000 (RM200 × 15) before the bonus winnings can be withdrawn. Once this requirement is met, funds can be withdrawn as normal.

Generally, vcity99 encourages players to withdraw using the same payment method as their deposit as a security measure. This helps prevent fraud and ensures funds are returned to the correct account. If you need to change your withdrawal method, contact the vcity99 support team who can assist you 24 hours a day.

Yes, vcity99 processes withdrawals 7 days a week including Saturday, Sunday and Malaysian public holidays. Our finance team operates around the clock to ensure every withdrawal request is processed within 1 hour, regardless of the day or time the request is made. You can bet and withdraw at any time that suits you.

A withdrawal may be delayed if your account has not completed the KYC process, the bonus wagering requirement has not been met, or there is a discrepancy between the account information and the payment method. A withdrawal may also be rejected if the system detects suspicious activity to protect your account. Contact vcity99 support via live chat for a full explanation in a short time.